Refund Policy

Returns Policy

We want you to love your purchase from Melodious Motifs®. If you wish to return or exchange an item, please review our policy below:

Return or Exchange: You can return or exchange an item within 30 days of delivery. Please be aware we do not accept returns on bespoke items.
Return Conditions: The item must be returned in its original condition and packaging, undamaged.
Return Process: Please contact us to initiate a return or exchange and receive further instructions.
Return Postage Costs: The buyer is responsible for return postage costs unless the return is due to our error (e.g., wrong item shipped, item arrived damaged).
Loss in Value: The buyer is responsible for any loss in value if the item is not returned in its original condition. This will be assessed and agreed upon between the buyer and seller.

If you have any questions or concerns about our returns policy, please contact us via our website or email info@melodiousmotifs.co.uk. We're here to assist you and ensure you have a positive experience with Melodious Motifs®. Thank you for shopping with us!